We aim to provide high-quality consultancy services to help your eCommerce business grow. However, we understand that situations may arise where a refund is requested. Please read our refund policy carefully.

Service-Based Refunds
Due to the nature of digital consultancy, refunds are generally not offered once the service has been initiated, delivered, or completed. This includes services such as Amazon account health support, sourcing and training consultations, graphic design projects, and fulfillment strategy guidance.

Eligibility for Refund
Refunds may be considered only if the service has not started yet, the client cancels within 24 hours of payment, or there is a proven case of non-delivery or failure to initiate the service.

Non-Refundable Situations
We do not offer refunds for change of mind after service begins, delays caused by lack of client response, unmet expectations not aligned with the agreed scope, or completed design or consultation work.

Custom Projects
For large or custom projects, partial refunds may be discussed depending on the work completed and remaining. This will be reviewed on a case-by-case basis.

How to Request a Refund
To request a refund, please email us at [your email here] within the allowed timeframe. Include your full name, payment proof, and reason for the refund request. We aim to respond within 3 business days.

Refund Processing Time
If approved, the refund will be processed back to your original payment method within 7–10 business days.

Chargebacks
Please contact us before initiating any chargebacks. We are committed to resolving concerns professionally and promptly.

If you have any questions regarding this policy, feel free to contact us through the website or email support.